Kyocera website missing knowledge base

[tech07]

Does anyone that uses kda connect know what happened to the Knowledge base in technical resources? It's suddenly disappeared

[NeoMatrix]

Are you refering to the Kyocera TI_library on CD etc... ?

[blackcat4866]

I guess I haven't used it that much. Didn't notice. I come here for that sort of thing, or DNet. =^..^=

[tech07]

On kda connect, there is a technical resources link. It has many parts. Download manuals, firmware, utilities, you name it. Until a couple days ago, one of the links was named knowledge base. It included 2 choices..One was helpdesk, which posted solutions to problems called in there. Choice 2 was Q & A. It was filled with great technical bullitens and notes. I really used that.Just wondering..Maybe I'll call them.

[Tonerkiller]

Yea they took away the knowledge base. They want you to use the service portal now. It is not as easy to use as the knowledge base, but it works.

[jmaister]

i cant use the helpdesk replacement at all.

all it does is "loading"

[JR2ALTA]

For me when I opened Knowledge Base it would re-open the KDA login page inside my browser window. So i stopped trying

[kkendric]

Log in to KDA, click on Technical Resources, click on Portal, click on search, Important, uncheck all but QA, enter model # example FS-1128MFP, Service bulletins should appear. unchecking all but QA speeds this up. Good Luck, works for me.

[wragsdale]

i cant use the helpdesk replacement at all.

all it does is "loading"

It seems you must use IE. I'm not sure what version is required but with IE11 I have to add kdaconnect.com to the Compatibility View settings.

[jmaister]

It seems you must use IE. I'm not sure what version is required but with IE11 I have to add kdaconnect.com to the Compatibility View settings.

YES IT WORKED!!

thx you awesome dude.