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  1. #1
    rbarbour
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    Kyocera KM-4050 Cassette 1 tray wont open (Copier Moved with Paper in Cassette)

    Hi Folks,

    Cassette tray 1 will not open. When looking inside best I can, I see a half ream of paper still in the tray and the tray lift seems extended to top of tray. Is there any way to reset that tray so it can open? Evidently girls left paper in the tray before the copier was moved to the other building.

    Thanks in advance for your help,
    Rob

  2. #2
    Service Manager 250+ Posts Zackuth's Avatar
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    Re: Kyocera KM-4050 Cassette 1 tray wont open (Copier Moved with Paper in Cassette)

    Try turning the machine off to open stuck trays. Discovered this by accident trying to open a drawer that the customer didn't have the guides tight against the paper and the tray stuck.
    If at first you don't succeed, redefine success

  3. #3
    Field Supervisor 500+ Posts
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    Re: Kyocera KM-4050 Cassette 1 tray wont open (Copier Moved with Paper in Cassette)

    Which drawer ? did you try 906? Depending which drawer you can take the lift motor motor off in the back

  4. #4
    Master Of The Obvious 10,000+ Posts
    Kyocera KM-4050 Cassette 1 tray wont open (Copier Moved with Paper in Cassette)

    blackcat4866's Avatar
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    Re: Kyocera KM-4050 Cassette 1 tray wont open (Copier Moved with Paper in Cassette)

    You may need to remove the lift motor from the rear to get the lift plate to drop. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  5. #5
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    Re: Kyocera KM-4050 Cassette 1 tray wont open (Copier Moved with Paper in Cassette)

    U906 will not always release the trays. Try switching off the machine and remove power cable and leave it off for 30 seconds.

  6. #6
    Field Supervisor 500+ Posts
    Kyocera KM-4050 Cassette 1 tray wont open (Copier Moved with Paper in Cassette)


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    Re: Kyocera KM-4050 Cassette 1 tray wont open (Copier Moved with Paper in Cassette)

    It's been almost 4 years, hopefully they got it resolved.

    Someone else might find your tip useful though. Welcome aboard.

  7. #7
    Junior Member
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    Re: Kyocera KM-4050 Cassette 1 tray wont open (Copier Moved with Paper in Cassette)

    Quote Originally Posted by blackcat4866 View Post
    You may need to remove the lift motor from the rear to get the lift plate to drop. =^..^=
    This helped me even in 2021, thanks. Kyocera M6030cidn, just helped me to find out where to look, just removed lift motor, it whined and cassette was unblocked.
    Thanks again

  8. #8
    Master Of The Obvious 10,000+ Posts
    Kyocera KM-4050 Cassette 1 tray wont open (Copier Moved with Paper in Cassette)

    blackcat4866's Avatar
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    Re: Kyocera KM-4050 Cassette 1 tray wont open (Copier Moved with Paper in Cassette)

    Your welcome!
    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  9. #9
    Service Manager 10,000+ Posts
    Kyocera KM-4050 Cassette 1 tray wont open (Copier Moved with Paper in Cassette)

    BillyCarpenter's Avatar
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    Re: Kyocera KM-4050 Cassette 1 tray wont open (Copier Moved with Paper in Cassette)

    So, a blackcat post from 2014 solved a problem today. Maybe we should start a permanent "thank you blackcat" thread. May save some time.

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