Cant Reset F248 Error On Kyocera FS6525

[tecchie]

I have a customer with a Kyocera FS6525 with a F248 error. After researching the error I realize a firmware upgrade is necessary. The problem Im having is rebooting the copier doesn't reset the code. It will warm up and come to ready only to return with the error a few seconds after. Ive tried unplugging network cable and restarting and when it does come to ready quickly checking the print queue shows no print job at all to kill. No print job in the customers computer either. Rebooted computer to make sure their was no phantom print job somewhere and unplugged overnight. Still comes back. Tried to upgrade firmware even with the error coming up but firmware upgrade stalls when error comes up. Cant get into service mode either.


Is their a way to reset machine to reset error so I can upgrade firmware. Thanks in advance. Fairly new machine. Hope I don't have to replace controller and explain that to customer...

[copymech]

Disconnect the network cable. Then restart.

[daveh12]

Any time I have seen this error it has been caused by corrupt data being send to the printer. Unplug the network cable and restart. See if code reappears. Cancel all print job, clear queues etc.

Few threads on this already, this one is a good a place to start with a few good tips.

http://www.copytechnet.com/forums/ky...highlight=F248

[tecchie]

Thanks for the replies. Tried all of that. Read above. Thanks.

[bronco31]

so if the network cable is left unplugged...completely off the ethernet LAN...and MFP restarted.. the code reappears? ?

i had this issue this week... (no code when off the network, plugged in.. 2 min later, the code hits)
after clearing all PCs and server.. it turned out to be coming from an XprintServer.. its that 3rd party wireless device that enables IOS devices to print.. it needed rebooting....so it was corrupt data coming somewhere from an Ipad or Mac or phone!

[tecchie]

That's the weird thing. This is what I've done. Disconnect network cable and left unplugged. Unplugged machine. Plugged back in and restart. No jobs showing at all in machine queue but yet code returns shortly after machine comes to ready. It happened after customer sent over pdf file so it seems like corrupt data somewhere in machine but can't clear it in any way.

[copydocinc]

Go to system menu/counter key and select maintenance/adjustment then service setting then select memory diagnostics, press start, turn off machine, wait 10 seconds turn back on. This will see if you have a defective memory device, that is preventing a reset of an fcode.

[copydocinc]

You could also run sim 21 to initialize memory, but you might have to reinstall ip address info etc.

[tecchie]

Cant get that far. Jumps back into the F248 a few seconds after warm up.

[copydocinc]

sim 21 ?