KM-3232 Scanner problem

[selig67]

Scanner function not available, amber light stays lit on console. Also cannot do a U020 initialization or a U024 hard drive format. tried a different hard drive and ribbon cable with no effect.

[blackcat4866]

This doesn't explain your inability to do a U020 or U024, but I'd try U504 Scanner Card Reset. As you would suspect, you'll lose any settings you've made to the scanner card.

For the lack of U020, U024, it's got to be a bad main board. But if you can get the scan card reset, it might not matter.

=^..^=

[selig67]

I switched the main board located under the exit area, the board in the back, the hard drive, ribbon cable, and scanner board. still with no effect. I will try the scanner card reset.

thanks

[selig67]

when I try to run a U504, a C0640 error comes up. but I have put in a known good hard drive and it still shows up.

[blackcat4866]

At this point you're probably desperate enough to try this:

You can take your original hard drive, format it in another Voyager, then put it back in the original machine.

As the scan card goes, it's an IB-23 which is the same one used in all Voyagers, Harriers. I'd swap one in to either fix the problem, or rule out the scan card. You can't reload the scan card firmware until you can communicate to it, so forget about the firmware for now.

I had a fax Sys (M) do something similar. It would work for a few days, then all fax functions would disappear from the menus. Reload firmware, works fine, then after a couple hours or days disappears. Repeat. Repeat. Repeat. Replace Fax Sys (M). Hasn't reoccured.

=^..^=

[selig67]

I put a good hard drive in the machine. It was still doing the same thing, not able to format, not able to run a U504 etc.. BUT!!! when I removed the scanner board I was able to communicate with the HDD and was able to format it!! Then I returned the scanner board and it worked!! I did the same thing with the original HDD and found that it was bad..

WHEW!! tough one!

Thanks for your help!