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  1. #11
    Junior Member
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    Smile Re: 5052ci false waste toner full messages

    Hi All

    We had this problem loads when we first sent these machines into the field, we have found the best way is to remove the waste toner bottle before transporting the copier. Since doing this we have not had any issues at all.

  2. #12
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    Re: 5052ci false waste toner full messages

    I had the same problem after recently moving machine, performed Sim U155 and everything has been great, no further problems

    Thanks

  3. #13
    "K"
    Guest

    Re: 5052ci false waste toner full messages

    There was a Firmware release in Late October, the 25th I believe, that fixes this issue. Basically there are too many sensors for that toner container and this firmware disables the one that causes the false readings.

    Hope this helps.

  4. #14
    Trusted Tech 50+ Posts Alexkyocera's Avatar
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    Re: 5052ci false waste toner full messages

    What if the issue reoccur??? Anyone found the root cause of this. These machines are making loud grinding noise, we need to come together and find the root cause.

  5. #15
    Service Manager 10,000+ Posts
    5052ci false waste toner full messages

    Phil B.'s Avatar
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    Re: 5052ci false waste toner full messages

    Quote Originally Posted by Alexkyocera View Post
    What if the issue reoccur??? Anyone found the root cause of this. These machines are making loud grinding noise, we need to come together and find the root cause.
    full messages and grinding from that area .. usually means the augers aren't moving properly . or something is binding/bound up.

  6. #16
    Trusted Tech 50+ Posts Alexkyocera's Avatar
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    Re: 5052ci false waste toner full messages

    Quote Originally Posted by Phil B. View Post
    full messages and grinding from that area .. usually means the augers aren't moving properly . or something is binding/bound up.
    Yep we can resolve but whats the cause, and what can be done to prevent it, thats what im trying to find

  7. #17
    Service Manager 10,000+ Posts
    5052ci false waste toner full messages

    Phil B.'s Avatar
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    Re: 5052ci false waste toner full messages

    Quote Originally Posted by Alexkyocera View Post
    Yep we can resolve but whats the cause, and what can be done to prevent it, thats what im trying to find
    lotsa things..
    under usage machine is still left on turning
    unlevel waste path.
    parts past PM cycle
    environment
    customers not shaking toner properly
    tech messed with bias setting so it wastes toner
    poor design of waste system...

  8. #18
    Trusted Tech 50+ Posts Alexkyocera's Avatar
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    Re: 5052ci false waste toner full messages

    Quote Originally Posted by Phil B. View Post
    lotsa things..
    under usage machine is still left on turning
    unlevel waste path.
    parts past PM cycle
    environment
    customers not shaking toner properly
    tech messed with bias setting so it wastes toner
    poor design of waste system...


    The below are the best probably causes. Im working okay pin pointing where the grinding sound starts from. I will find out

    unlevel waste path.

    customers not shaking toner properly

    poor design of waste system

  9. #19
    Service Manager 10,000+ Posts
    5052ci false waste toner full messages

    Phil B.'s Avatar
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    Re: 5052ci false waste toner full messages

    Quote Originally Posted by Alexkyocera View Post
    The below are the best probably causes. Im working okay pin pointing where the grinding sound starts from. I will find out
    unlevel waste path.
    customers not shaking toner properly
    poor design of waste system

    1st .. is MACHINE level?
    2nd .. grinding can be due to FULL waste lines 1st.. then over time.. build up.. packs toner in tube.. THEN the failure.. vac waste lines from each direction ... clean drums ( if toner recycle section ) ITB *same*

    these can be PIA and dirty - time gobbling jobs.. but doing it RIGHT VS Quick ALWAYS pays out

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