We've got the above printer displaying the message. It will usually print one, maybe two sheets, then come up with the Load Cassette 1 message. The roller assembly was replaced thinking that was the problem. Still happens. Found this thread

P6035cdn Load Cassette 1 message

Followed that advise. Still happens. We don't have a lot of experience on querks of Kyocera printers. Has anyone seen this and know what to look for? When I looked at it, I compared the inner workings to a nearby P6021 as they seem to be pretty much exactly the same. I didn't see anything out of place, dislodged, etc.

Can anyone point me in a direction?

Side note - we are not a Kyocera partner and have no access to firmware.

Thank You!