I've run into the second printer of this model where apparently envelopes have run great for years but now decide to start rubbing off.
After exhausting all resources on the first machine we upgraded the printer but now I'd like to take a new stab at it.
Envelope tabs engaged, tried all combinations of paper type and weight. Replaced fuser. Tried different envelopes.
Any advice out there? Thanks in advance
Are you selecting the "Envelope" media type? =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
Originally Posted by blackcat4866
Yes, thank you. Thought I conveyed that with " tried all combinations of paper type and weight"
I am wondering if anything pre-fusing could cause it, poor transfer? Wouldn't think so
They are using OEM toner
This may be out in left field but
Have you tried any envelopes other than the customer stock
load kx driver set pdl to pcl5
set bypass to envelope set print driver to same.
run plain envelopes does it fuse?
printer should slow down for envelopes
Kyocera sucks at running them
Hp always work
I will check out the driver settings. I didn't notice them run considerably slower but size AND type definitely set to envelope.
Appreciate the constructive thoughts over snide remarks due to boredom or to boost their post count.
not sure what a 3920 is ( brand ect ) but most times the application software will over ride machine settings.. please make sure in your Driver/File the proper settings are made.
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