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  1. #1
    Technician
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    May 2012
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    Caro, MI
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    FS-C8650 Jam error 101.00.00.01.01

    I have a customer with a jam I am trying to help him clear over the phone. I remoted into the printers web interface and checked the event log and he is getting a 101.00.00.01.01 jam. The service manual lists this as a "Waiting for process package to become ready" "Process package won’t become ready." but does not list a jam location. He has already tried power cycling the printer but it comes back up with a 00.00.00.00.00 jam, so something is still stuck. Googleing the error message just brings up other Kyocera manuals from other manual sites but nothing to indicate what it means. Can anyone help with a better explanation of this error?

    How do I summon blackcat4866 to get his input?


    David

  2. #2
    Master Of The Obvious 10,000+ Posts
    FS-C8650 Jam error 101.00.00.01.01

    blackcat4866's Avatar
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    Re: FS-C8650 Jam error 101.00.00.01.01

    By all appearances this is a printer version of the AlphardIII.

    I've not seen one before and have no manuals. I can tell this much:
    101.xx.xx.xx.xx : is your jam location (Waiting to Process Job)
    xxx.00.xx.xx.xx : is your paper source (00: MP Tray)
    xxx.xx.00.xx.xx : is your paper size (00: not specified)
    xxx.xx.xx.01.xx : is your media type (01: Plain)
    xxx.xx.xx.xx.01 : is your exit location (01: face down (FD))

    Yes it appears in the jam list but this isn't really a paper jam. It means that the print data is expected, and not reaching the printer. It could mean a memory failure, a HDD failure, an engine board failure, an MFP board failure, or some combination of the above. I think that I'd try firmware first. if it fails, replace each of these items followed by a firmware attempt.

    This is definitely not a phone fix. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

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