P 3060dn built up on bottom fuser roller

[stevee104]

Have 8 of these units in a customer office , customer does not run duplex prints, have 3 trays each set to plain, bond and letterhead paper and they
run envelopes. Machines have around 50k on them and toner will built up in the middle of the bottom fuser roller, and I know
it is coming from envelopes because it looks like its right where the address is printed. MP tray set to envelope\envelope. Found a service
bulletin on Kyocera about changing media settings to increase temperature but it does not help. Have change the fuser units in 4
of these and after about 20k it builds back up. Firmware up to date and running OEM toner. Customer complains about specs on
paper that is being pull from bottom roller and transfer to paper by upper roller and most of them pop off but they still complain
Any suggestions.

[blackcat4866]

If you're running envelopes that is what will happen. There are no countermeasures.

At one point I had a room full of HP-4100 printers. The ones that fed 20# bond only did the full 200K to 250K cycle. The dedicated envelope printers rarely got more than 50K from the fuser, some only 30K.

All I can suggest is adjusting your contract pricing to include a lot more fusers. =^..^=

[Phil B.]

If you're running envelopes that is what will happen. There are no countermeasures.

At one point I had a room full of HP-4100 printers. The ones that fed 20# bond only did the full 200K to 250K cycle. The dedicated envelope printers rarely got more than 50K from the fuser, some only 30K.

All I can suggest is adjusting your contract pricing to include a lot more fusers. =^..^=

sounds like someone needs to "rig" an aluminum pressure cleaning roller into it, like the ole IR2200 had!