HP - Kyocera Compatibility

[thewindmaster]

I have a bank with a proprietary software. They said they can only use an HP PCL 5e printer. I convinced them that the Kyocera FS-4020dn would work for them.

After installing everything worked fine except for two documents they routinely print. It is a form they generate whenever they open new accounts.

On the Kyocera the third line of text from the bottom prints on top of the fourth line from the bottom, leaving the third line blank.

HP prints fine, Kyocera messes up. I tried using the KX driver in PCL5e mode as well as the Uni PCL 5e driver. I also tried changing the print processor to the same print processor used in the HP printers. They all yielded the same results. The emulation on the machine was set to KPDL (auto) and I did not think any other emulation would work.

Any ideas

[XKMA]

All Kyocera printers come with the HP margins turned off. There is a way to enable them using "Prescribe". You have to get the prescribe manual that has the codes to turn them on. If you are a dealer you can call KMA tech support they can assist. If not I may be able to assist when I get the manual.
Are you familuar with Prescribe? If not Prescribe is Kyocera's printer language and there are many settings that can be changed.

Good luck!

[blackcat4866]

If you can get more specific information, I may be able to compose the PreScribe command that you need. =^..^=

[thewindmaster]

All Kyocera printers come with the HP margins turned off. There is a way to enable them using "Prescribe". You have to get the prescribe manual that has the codes to turn them on. If you are a dealer you can call KMA tech support they can assist. If not I may be able to assist when I get the manual.
Are you familuar with Prescribe? If not Prescribe is Kyocera's printer language and there are many settings that can be changed.

Good luck!

Well, I am familiar with Prescribe and I am a dealer. There is a setting for "HP margin lock" with is R3. The default is set to 0 which is enabled. I am not 100% sure what this setting does but the description says that "In HP emulation, before changes to the hard margins take effect, this setting must be set to 1."

So it looks like its only function is to allow changes to the hard margins, which is defaulted to a bottom margin of 10.61. I am not sure that changing the hard margins would actually change anything. The bottom two line of the document are fine. The bottom line is 3/8 " from the bottom of the page.

The third line from the bottom is the one that is missing, or rather printed on top of the 4th line from the bottom. There also appears to be some carry over text at the end of the line that is not on the HP print out. there is an "a72" carried into the margin.

It looks to me like there is some type of ASCII code or something at the end of the line that the HP sees as a line break and the Kyocera does not. It is instead printing it out (or at least part of it) on the page.

[aodtech]

You could always print with the 4020 through the HP driver. Just set the IP address of the HP driver to the 4020. Have you tried the KX Driver with PCLXL emulation?

[thewindmaster]

I tried the HP driver with no luck. I did not try the PCL XL driver as the software vendor stated the the PCL 5e Driver was mandatory to make it work properly.