FS3900DN Jams

[alastairb25]

Hi

I have a number of Kyocera printers, mainly 3900DN's. I find some of them work fine and only ever email alerts to say out of paper. One or two though will email on average once every 50 pages or so to say they have jammed.

Lifting the top cover and putting it back down causes the printer to print. I have spoken with Kyocera Support in the UK and they told me this is more a soft error, e.g. paper size etc and putting the cover back down tells the printer to print regardless.

Unfortunately the support line is very patchy and trying to get any answer to fix a problem has proved nihon impossible.

Swapping to the KPDL driver seems to help as did changing from MS TCP Printing to LPD, however I still get jams. I have also tried on the printers setting FRPO Auto Error Clear Y0 to 1.

The only other thing is that the printer that gives the most grief is around three years old, 88k prints so not a great deal. My others are newer and have newer firmware revision numbers.

TIA

Alastair

[kyoceradude]

I suggest calling a Certified Kyocera tech and have the firmware updated along with the cassette feed system looked at. Chances are the firmware on your newer machines is also old. Should be 10.004

[alastairb25]

System Firmware: 2F9_3000.007.003
Engine Firmware: 2F9_1000.008.002

I have swapped the tray with another working 3900 and the problem remains. I even went so far as to check paper specs and try different types of paper.

Paper types set to Plain and A4 using a PF310 also. I have compared the test prints and FRPO settings to make sure it matches one of my working 3900's but that did not help.

Is there anyway to debug the printer, find out what sensor it thinks is saying jam ?


Cheers
Alastair

[bsm2]

try runing a event log thats should tell where in the printer its jaming

[alastairb25]

E0.00.02.08.01.01
E0.00.01.08.01.01

This is for two printers I have that jam the most. They are both mid 2006 models.

Interestingly the other 3900's I have are newer and don`t say jam except when there really is one and none of there codes start E0.

Thanks Again

[blackcat4866]

That jam code breaks down as such:
E0 - forced stop when an error occurs, such as a cover opening
00 - no jam location
01 or 02 - tray1 or tray2
08 - A4R paper size
01 - plain paper media type
01 - face down output

I would suspect something like a bad door interlock. I'll have to side with Gazoo on this one. An intermittent problem like this is not easy to track down. A professional will save you a lot of time. =^..^=

[alastairb25]

Nice to know what it means, shame it does`nt give much away, any idea why Kyocera seem to force you down the Channel of dealers etc?

I used HP at a previous company and never had any of the kind of issues you get with Kyocera. Silly things like overlapping char's with KX Drivers etc, Kyocera would`nt say which one to use etc , perhaps im expecting a bit much just asking for one driver that works

I`d quite like to firmware them myself but seems I can`t get ahold of those files? I'm not keen on paying an external company some silly amount of money to flash it only to find it did`nt fix the problem.

It's same kind of thing with the codes, any chance of having a copy of them ?, its useful stuff but it seems like Kyocera regard them as the Crown Jewels

Cheers

[Setright]

Just to be sure:

The back-stop in the cassette isn't broken or adjusted too far back?

[alastairb25]

Yes good point, have seen that one, but afraid to say that's not the cause on these.

I have seen it before, quite easy done when people go to load paper !

[blackcat4866]

	Quote:			Originally Posted by alastairb25
	Nice to know what it means, shame it does`nt give much away, any idea why Kyocera seem to force you down the Channel of dealers etc? I used HP at a previous company and never had any of the kind of issues you get with Kyocera. Silly things like overlapping char's with KX Drivers etc, Kyocera would`nt say which one to use etc , perhaps im expecting a bit much just asking for one driver that works I`d quite like to firmware them myself but seems I can`t get ahold of those files? I'm not keen on paying an external company some silly amount of money to flash it only to find it did`nt fix the problem. It's same kind of thing with the codes, any chance of having a copy of them ?, its useful stuff but it seems like Kyocera regard them as the Crown Jewels Cheers

I can usually let these things go. I hate speeches myself, but I have to this one time.

If you take a glance at the upper right corner of the screen you'll see "Copytechnet An Online Community for Copier, Printer, and Fax Technicians". Which one are you?

I like having a job. I think every professional technician here likes having a job. It's so much easier to pay the mortgage, support our families, etc. Most of us have put in many years of hard won experience to get where we're at right now. If you think that this is such an easy job, why do you need our help?

I don't mind helping endusers, but I am not going to train you from scratch, give you manuals, or hand over firmware. All these things have cost a considerable amount of money. They weren't free to me. Why should they be free to you? Are you special? Maybe you'd like to borrow my tools while you're at it?

You can purchase all the resources that I required to learn this job. Or you can pay for one hour of labor to a competent professional that has earned his reputation for as little as $150. It sounds like a bargain to me.

Please explain this to me, because I just don't understand. =^..^=