MAC adress for FS-4000DN

**kaborwen** · 08-03-2011

Hey,
I have an FS-4000DN, which has lost its MAC address after flashing. It takes the address 00-00-00-00-00-00 instead of 00-C0-EE-68-54-AA. How can I do to recover?

**DWise** · 08-03-2011

Have you printed off a Service Status page since the Firmware Upgrade? Be sure to check and see if the page count is the same as it was before flashing... We've seen that if you lose the MAC address, the page count gets screwed as well...

**kaborwen** · 08-04-2011

The copy count is ok, but no serial number.
So how can I do to rewrite them?

**blackcat4866** · 08-04-2011

I haven't experienced this personally, but I think you'll need to call the hotline. They'll jump onto the customers network and make the desired changes. Maybe PreScribe commands? I don't know, but it's done remotely. =^..^=

**kaborwen** · 08-24-2011

I'll take my troubles patiently
Thanks.

**Eric1968** · 08-24-2011

Upgrade the firmware to the most recent version. In the firmware Zip-file is a utility which you can use to restore the MAC-adress. Run this utlilty after the firmware upgrade. I don't recall the name of this utility but it's somewhere is the Zip-file.

**kaborwen** · 10-06-2011

Thanks Eric1968 for this solution I will try and let you know if it work or not.

**DWise** · 02-23-2012

Originally Posted by kaborwen

Thanks Eric1968 for this solution I will try and let you know if it work or not.

Kaborwen, Have you resolved this issue? I'm interested in what you found, if anything.

**kaborwen** · 05-30-2012

Originally Posted by Eric1968

Upgrade the firmware to the most recent version. In the firmware Zip-file is a utility which you can use to restore the MAC-adress. Run this utlilty after the firmware upgrade. I don't recall the name of this utility but it's somewhere is the Zip-file.

Hey Eric1968, I Upgrade the firmware but I didn't get the utility to restore the MAC-adresse. So let me know if you recall the name. Thanks.