Hi everyone, first time posting here.
Having the same issues on these printers (especially FS-C5200DN and FS-C5300DN models). Have lots of these on the field and it's not just magenta. Happens on cyan and yellow too, and sometimes even 2 colors are missing at the time. What i noticed is that this starts to happen after about 2 years of usage, no matter the page counter (some have 30k printouts, and some 180k - same problem). Like blackcat said, pull everything out, peak around, put it back in and all the colors are there. You might get adding toner after u initialize, and after few cycles its fixed. But that lasts for few weeks in my case and just randomly happens again. I have looked everywhere for the solution (btw I have access to all the documentation as dealer) but nobody gives the exact cause of this. I don't really care if i need to replace everything inside, just to make sure it doesn't happen again after few weeks.
It really pissed me off. Cause of this i loved previous models FS-C5015N, FS-C5030N which didn't have these problems, and had superior color quality (they were led printers i know, but still).
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