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  1. #1
    Senior Tech 100+ Posts PA3040's Avatar
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    Lexmark paper jam

    Dear all

    I have Lexmark S405 Interpret Priner

    Isse

    It display is showing Paper Jam!
    I carefully checked it when I send the print its feed only one inch and get paper jam

    as well as when I power on it is showing paper jam the I pressed the START key then jam disaper

    Please advice


  2. #2
    Field Supervisor 1,000+ Posts subaro's Avatar
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    Re: Lexmark paper jam

    So what did you actually do in terms of trying to improve feeding the paper?. There is basics in troubleshooting paper feeding problems that a tech is expected to perform. Let's try by cleaning the pickup rollers and feed paths. demonstrate that you have actually done something.

    THE ONLY THING FOR EVIL TO TRIUMPH IS FOR GOOD MEN TO DO NOTHING..........edmund burke

  3. #3
    Senior Tech 100+ Posts PA3040's Avatar
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    Re: Lexmark paper jam

    Quote Originally Posted by subaro View Post
    So what did you actually do in terms of trying to improve feeding the paper?. There is basics in troubleshooting paper feeding problems that a tech is expected to perform. Let's try by cleaning the pickup rollers and feed paths. demonstrate that you have actually done something.
    Thanks for the reply

    I have two printers both are same model
    In the first attempt I cleaned the pick up rollers and then i changed the feeding unit with other printer then I changed the feed sensor but problem is remaining same

    My point is.... when I switch ON the machine, it is initialing and then paper jam is displaying

    I do not have service mode to test sensors

    please advice to find out fault

    thanks in advance


  4. #4
    Field Supervisor 1,000+ Posts subaro's Avatar
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    Re: Lexmark paper jam

    Quote Originally Posted by PA3040 View Post
    Thanks for the reply

    I have two printers both are same model
    In the first attempt I cleaned the pick up rollers and then i changed the feeding unit with other printer then I changed the feed sensor but problem is remaining same

    My point is.... when I switch ON the machine, it is initialing and then paper jam is displaying

    I do not have service mode to test sensors

    please advice to find out fault

    thanks in advance

    This is a cheap inkjet machine i see listed for 130 dollars, so i doubt you will find and service manuals for this machine to test the sensors. In fact this may have only one sensor for paper detection and will use an encoder disk for paper feed monitor, aslo encoder strip for carriage movement detection. If you changed the feeding unit, then there is only one thing left, that is the mainboard, as the feeding unit would usually have the paper detect sensor. Don't really know this machine personally, but most inkjet functions the same way. you will have to be intuitive in troubleshooting this. Inkjets are messy repairs.

    THE ONLY THING FOR EVIL TO TRIUMPH IS FOR GOOD MEN TO DO NOTHING..........edmund burke

  5. #5
    Field Supervisor 1,000+ Posts subaro's Avatar
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    Re: Lexmark paper jam

    Actually, there is a service manual and firmware update for this machine.

    THE ONLY THING FOR EVIL TO TRIUMPH IS FOR GOOD MEN TO DO NOTHING..........edmund burke

  6. #6
    Senior Tech 100+ Posts PA3040's Avatar
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    Re: Lexmark paper jam

    Quote Originally Posted by subaro View Post
    Actually, there is a service manual and firmware update for this machine.
    Hi

    Firmware has been updated

    Where can I find the Service manual


  7. #7
    Field Supervisor 1,000+ Posts subaro's Avatar
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    Re: Lexmark paper jam

    Quote Originally Posted by PA3040 View Post
    Hi

    Firmware has been updated

    Where can I find the Service manual

    http://support.lexmark.com/index?pag...erlocale=EN_US

    when you click on partner log-in, if you have dealer login.

    THE ONLY THING FOR EVIL TO TRIUMPH IS FOR GOOD MEN TO DO NOTHING..........edmund burke

  8. #8
    Senior Tech 100+ Posts PA3040's Avatar
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    Re: Lexmark paper jam

    Quote Originally Posted by subaro View Post
    http://support.lexmark.com/index?pag...erlocale=EN_US

    when you click on partner log-in, if you have dealer login.
    Dear All,

    My Printer is displaying "Preparing Printer.... " Please advice to solve this issue

    Thanks in advance


  9. #9
    Senior Tech 250+ Posts
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    Re: Lexmark paper jam

    Like subaro said....it's a cheap inkjet. Let it go. Move on...........

    If the customer really wants it fixed, you'll have to figure it out. Like us real tech's, you'll figure something out.


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