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  1. #1
    Technician
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    Oct 2016
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    INDIANA
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    Question Lexmark X 792 Magenta Issue

    I have a HEAVY Magenta Background Issue on Anything printed in Color. If it is a B/W Print it is Fine. Have replaced Magenta Drum/Toner Cartridge and no change.
    Any Suggestions?

    Thanks,

    Hoosierdaddy


  2. #2
    Senior Tech 100+ Posts
    Lexmark X 792 Magenta Issue

    brewster67's Avatar
    Join Date
    Jul 2011
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    Fairbanks
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    Re: Lexmark X 792 Magenta Issue

    I have seen this caused by laser unit connection problems.

    Easiest way to check is pull the mag. cartridge and put a small piece of paper or tape to cover the slot over the drum. Put the cartridge back in and make a color copy. You should have a blank area where the drum is blocked with no background. Then you no it is the laser unit.

    Every time I have seen it resetting the ribbon cables at the laser unit and the system board has fixed the problem.

    Hope this helps.


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