Lexmark MS810n Re-install missing or unresponsive fuser (31.80)

[copiertec]

I received a call from a client with the above message, they tried re-seating the fuser with the printer off and unplugged. I ordered a new fuser maintenance kit and installed it. I still have the same error. I'm not really familiar with these printers and am unsure if there is a way to correct this error. I checked the connector to the fuser and it seems fine. Thank you in Advance.

[copiertec]

I'm going to check the controller board and make sure the J27 wire is plugged in, if it is, I will replace the controler board. I will let you know how it ends up.