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  1. #1
    Technician
    Join Date
    Dec 2010
    Posts
    10
    Rep Power
    14

    X658de prints upside down.

    I have one particular X658de that prints upside down. What I mean by this is when you print a document the bottom of the page exits the printer first, instead of the top of the document exiting the printer first. I've tried different drivers, computers, reset to default, duplex on and off, etc but it still continues to print upside down.

    I've tried to load the paper (labels) upside down but the printer jams.

    I have several other X658 and X654 printers that don't experience this issue and when I compare the configuration pages I don't see anything that stands out.


  2. #2
    Senior Tech 250+ Posts
    Join Date
    Jun 2015
    Location
    Lutherville, MD
    Posts
    347
    Rep Power
    9

    Re: X658de prints upside down.

    I'm not sure if this is your condition, but, I found this in the readme of the latest firmware:

    "Addressed an issue in which copying to letterhead under certain conditions could lead to the output printing upside down."


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