Service Engine Software Error

[vincent64]

My fellow techs, I have a XC 6152 that is giving me this message, 912.45A Service Engine Software Error, and I can find no way to clear, tried firmware, but cant update while in error, tech support is a joke, hardly understand them, and told it would be passed on to support people, and they will call back, well over 2 hours, and no call back, will go back in the morning, and try again.
Anyone ever seen this, from what I can gather, it happened after the office's IT dept worked on a computer in the office that the person was not able to print from on any printer, they have a Estudio 5055 c in the downstairs office area.
Could use some ideas...

[D_L_P]

My fellow techs, I have a XC 6152 that is giving me this message, 912.45A Service Engine Software Error, and I can find no way to clear, tried firmware, but cant update while in error, tech support is a joke, hardly understand them, and told it would be passed on to support people, and they will call back, well over 2 hours, and no call back, will go back in the morning, and try again.
Anyone ever seen this, from what I can gather, it happened after the office's IT dept worked on a computer in the office that the person was not able to print from on any printer, they have a Estudio 5055 c in the downstairs office area.
Could use some ideas...

Disconnect the network cable. Reboot. There's a good chance its stuck in an error due to a print job.

[vincent64]

Disconnect the network cable. Reboot. There's a good chance its stuck in an error due to a print job.

Tried that, and even tried invalid engine mode, nothing so far will clear the code

[vincent64]

It has been solved, after talking and emailing tech support, which is got to be the worse I have ever dealt with, they sent me a firmware link, that must be new or not on the site, cause after a few tries, it took the new firmware, in the 346 mode, also known as, invalid engine mode, went through the web page of machine, and did firmware there, it was on 3rd try, it went through and restarted, and came up and ran properly for me.
I wish there tech support was a bit better at listening to us when we call in,.

[Lance15]

If it's anything like Dell tech support, you can tell them something 3 times and they still won't understand. Real winners!