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Thread: Xs798 bad color

  1. #1
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    Xs798 bad color

    Hi there, I service a 798 that the color is off when you copy . The color blue is coming out purple, this is the only color that is wrong, I’ve replaced all the supplies and the scanner unit . When you print from computer or jump drive everything looks great . Firmware is updated, I can’t seem to find the problem.lexmark has been called but no solution yet . Any thoughts about this problem ,thanks.

  2. #2
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    Xs798 bad color

    Phil B.'s Avatar
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    Re: Xs798 bad color

    Quote Originally Posted by duct tape View Post
    Hi there, I service a 798 that the color is off when you copy . The color blue is coming out purple, this is the only color that is wrong, I’ve replaced all the supplies and the scanner unit . When you print from computer or jump drive everything looks great . Firmware is updated, I can’t seem to find the problem.lexmark has been called but no solution yet . Any thoughts about this problem ,thanks.
    have you tried cleaning the scanner -= OR =- reseatting the scanner cables since replacement?

  3. #3
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    Xs798 bad color

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    Re: Xs798 bad color

    i know you mentioned you have replaced the supplies. but i have seen bad toner/drum units on these as going bad early or even with 50% usage still left. i deal with it a good deal on these models. it is an issue that lexmark is aware of. so you might trying replacing the correct color toner again. hope that helps.

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