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  1. #1
    Service Manager 1,000+ Posts
    Customer Support App

    SalesServiceGuy's Avatar
    Join Date
    Dec 2009
    Nova Scotia
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    Customer Support App

    On the latest series of Lexmark MFPs using the Android operating system, has anyone had any meter reads reliably reported as scheduled via email?

    I understand how to configure the app and I got it to report one time only via email but no emails since.

    I hope with these new products we are not forced to go back to calling the customer monthly for meter reads.

    Is it a firmware fix or an email authentication issue?

  2. #2
    Field Supervisor 500+ Posts
    Join Date
    Jun 2015
    Lutherville, MD
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    Re: Customer Support App

    My guess would be firmware.

    We installed a couple of those beasts a couple of months ago. Had to update the firmware just so the thing would recognize the WiFi accessory and not throw an "Unrecognized USB Accessory" error.

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