New to Lexmark but have 25 years experience- so far I can say i do not like their documentation, their dealer network websites are a mess and training seems limited...
The scan I have attached will not show the fact that these bands go completely edge to edge.
The color registration WAAAAY out of whack must just be the machine is unable to align due to the black on everything.
Customer states it does this with both the new black drum unit and the old unit but I have new drums on the way per Tech Support.
To me it looks like the PCR roller or the drum grounding is borked.
I removed drum/dev/ITB and checked/reseated everything - reseated all the ribbon cables - checked all the HVT points I could find.
Did not have much time in front of the machine - last call of the day and they kicked me out as it was quitting time.
Thoughts on the issue or Lexmark in general?
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