Just got into Lexmark

[Kopyrtek]

We just became a Lexmark dealer.Anything i should watch out for model wise?Any help would be much appreciated.
Have been online doing the CBTs and really like the way the training is set up.But,i dont like the way the warranty is set up.My model numbers and the way they set them up is kinda scarey.Anybody else have the same issues?

[philiptam]

Lexmark is a good machine ,but the only thing is the machine aii component ,toner ,drum,process kit ,fuser unit,maintenance kit all have Chip set,profit less

[Kopyrtek]

Thanks philiptam.So the base machine itself is pretty reliable?Other than costly maint kits for the machine?
Do third party supplies help or is that not helpful?

[Rivergoat]

My main gripe is Lexmark support. I get bounced around on the phone so many times, and end up where I started. I've been given plenty of phone numbers to call, all of which want to transfer me to someone else. Then I had a warranty part order for San Jose CA. The part ended up in Reno NV!!!! Another warranty part for Salinas CA was sent to Tempe AZ!!! Go figure. The third warranty part recently was sent out as the wrong part, Lexmark telling me the right part had been shipped the next day, which it wasn't. After another 45 minutes on the phone with them I finally got them to assure to send out the right part. It did come the next day, but what a pain! The units themselves aren't bad, but their support (and the way they use an on-line service tech form for parts) is laughable at best....

[Kopyrtek]

Didnt understand until i needed a part replaed under warranty.They didnt have me or anybody else listed under the warranty site as being trained.The web based system would be great IF they knew that the tech working on the product was in the system.Bit slow getting there.