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Thread: x463 de error

  1. #1
    Service Manager 250+ Posts landspeeder's Avatar
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    x463 de error

    Morning to all.....depending on where on the planet you are...of coarse....

    This machine has a 31.04 error...the customer has changed the cartridge 3-4 times and it still has the same error....what could it be?

    Thanks
    David

  2. #2
    Printmaster
    Guest

    x463 de error

    The error has something to do with the toner. Make sure the toner used is compatible with the printer. If it is, maybe the contacts are defective or printer toner sensor issue. If this is the case, I strongly suggest contacting Lexmark Technical Support for further assistance. Hope I can assist you more on this.

  3. #3
    skywalker
    Guest
    New code is out to fix this " 31.04, 31.05 or replace defective or missing cartridge "

    A new code is out just recently to fix this error. Tried it to 2 X464 machines, so far so good. Call lexmark and get the code.

  4. #4
    Service Manager 250+ Posts landspeeder's Avatar
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    thanks...much appreciated!

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