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  1. #1
    Service Manager 1,000+ Posts
    X654de has error 842 and other info below


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    Aug 2007
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    Thumbs up X654de has error 842 and other info below

    Customer called about an hour ago. She said her Lexmark X654De is giving the message:

    842 Service Scanner failure

    820 SCU Read Proc 0000-034A DOAPPS-SCANMGRQ-SCANME

    I see the 842 in the manual but not other info. The manual refers to the ADF board(card) but is this just a dirty scanner glass or something like that. I wanted to get more info before going there. I checked previous posts but nothing related. Your help is greatly appreciated. Frank/ActionPhotocopy

  2. #2
    Service Manager 250+ Posts HP:guy's Avatar
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    Feb 2013
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    Re: X654de has error 842 and other info below

    Try lubing the scanner rails.

  3. #3
    Service Manager 1,000+ Posts
    X654de has error 842 and other info below


    Join Date
    Aug 2007
    Location
    Brooklyn
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    1,323
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    48

    Thumbs up Re: X654de has error 842 and other info below

    I am sorry. I meant to post result of call. It turned out to be nothing more than adf tires that needed a good cleaning. Thanks for the response and info Frank

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