Hi all,

Hoping someone might be able to shine some light on this. I normally do Canon equipment but a supplier in my area has gone bust leaving some customers high and dry for service support so I'm helping out as best I can.

I have one of these XS950de machines which ripped the upper fuser film and so needed a fuser unit replacement. I ordered and fitted a brand new (rather expensive!) fuser unit but the 121.04 error code won't go.

The manual advises me to 'flash the PJL file' and sends me to a link on the Lexmark support site....which is 404 page not found!!

If anyone who knows about this model can throw me any help I'd be really grateful - as would the customer who is a school and have been badly stitched up by the salesman (I know, shock!!).

Many thanks in advance

Mark in England