Could it be that it had a Lexmark toner cartridge installed, not a Toshiba cartridge? Or vice-versa? I'd think the EEPROM would be coded differently....
There certainly isn't a lot of detail in that bulletin. It would have been nice to know what changed. Or would that be too much like admitting there...
Retired copier tech. Member of Copytechnet, DNet, http://unitedtechsonline.com, http://conservativeindytechs.com/, http://copiertalk.com/forum/index.php?
Interests:
woodworking, exersize/health
Occupation:
chief kibitzer & troublemaker
What Year Did You Start in this Industry:
1989
Favorite Manufacturer:
Konica Minolta (as of right now)
Most Hated Brand:
Brother
What was the first machine you worked on:
Mita (before it was Kyocera-Mita)
Last machine you were formally trained on:
HP Pagewide XL8000
Gender:
Male
Signature
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.