This is a known formatter issue. Replace it because it is hanging in power save and will eventually hang during power up. Or you can ask Rob to tell...
Just remember drivers ALWAYS override anything set in settings. So, you need to tell your customer (show them) to set paper thickness to heavy in the...
The glass maybe half full, but less is more...
Printer + Fax + Copier = Jack Of Many Trades,
but Master Of None
Color Copier = Not A Color Printer
InkJet MFP = Not A Fax Machine
B/W Copier = Not A Press
Finisher = Deal Closer (salesman, not accessory)
Copier Tech = Admin's Stress Ball (Scapegoat)