Maybe I missed it but did they give you the special tool, that didn't work? I think you have a legitimate complaint. First off if I needed a special...
Don't be upset because "technicians" on a "technician" forum didn't provide you with F/W. The reason F/W isn't given out to end users is they can do...
Hi, Thanks for all the replies. It turned out the drum was shorting because the Dev collar was worn. Replaced drum & developer unit and all good now....
Is this machine under a service contract? If so tell them to keep replacing parts until issue is solved or if they would like replace with another of...
Yanni is right. Developer is not "consumed", it just "carries" the toner. The consumable life % doesn't mean the developer was removed from dev unit...
The thermistor is mostly what scratches the roller not the pickoffs. When you replace the UFR also replace the thermistors. I use aftermarket roller...
Shoot, I forgot about that! I'm just so used to every machine I sell I set to "no" stop. Whether for a contract customer or charge customers I set it...
Was it aftermarket drum & developer? Is toner aftermarket? You could try running some sky shots then lower the toner ratio in the service mode. Only...
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