• Kiran Otter's Avatar
    1 Week Ago
    I think the most important thing to remember is, always rule out the consumables first before replacing parts. If it takes 3 sets of print heads, so...
    6 replies | 273 view(s)
  • Kiran Otter's Avatar
    1 Week Ago
    If they put old ones that didn't work before, and now work.. I'd say it's just a connectivity issue; ink on the contacts, etc. I've had brand new...
    6 replies | 273 view(s)
  • Kiran Otter's Avatar
    1 Week Ago
    Just out of curiosity, how and with what are they cleaning the contacts with? Alcohol can damage the flex cables. Paper towels or Q-tips can leave...
    6 replies | 273 view(s)
  • Kiran Otter's Avatar
    2 Weeks Ago
    I know it sounds bad, but again, if you tried 2 different service stations.. my money is on it being something else. Reseat the interconnect cable...
    17 replies | 985 view(s)
  • Kiran Otter's Avatar
    2 Weeks Ago
    If you got 2 service stations that do that, then I would assume it's not the service station. A 3rd one would probably rule it out completely. Do...
    17 replies | 985 view(s)
  • Kiran Otter's Avatar
    2 Weeks Ago
    Kiran Otter replied to a thread [Error Code] DesignJet 500 in HP
    I have my own company and I only repair the HP Designjet printers. I don't do laserjets or copiers, or other wide format brands. And like theengel,...
    19 replies | 1747 view(s)
  • Kiran Otter's Avatar
    2 Weeks Ago
    Kiran Otter replied to a thread Designjet Ink in HP
    I'd err on the side of caution and bring the tube assemblies inside. Kiran
    3 replies | 191 view(s)
  • Kiran Otter's Avatar
    2 Weeks Ago
    Oh I'm sure it has to come from HP pre-formatted. Or you might find one on ebay, or LPS Computer, though these printers are relatively new still. ...
    6 replies | 160 view(s)
  • Kiran Otter's Avatar
    2 Weeks Ago
    My contact at HP suspects the hard drive, and to make sure the extended diagnostics package is not enabled through the embedded web server, as this...
    6 replies | 160 view(s)
  • Kiran Otter's Avatar
    2 Weeks Ago
    Kiran Otter replied to a thread [Error Code] DesignJet 500 in HP
    I have a customer with 3 500s (2x42" and a 24"), all printed to using AutoCAD and the latest version. I've never had an issue with compatibility and...
    19 replies | 1747 view(s)
  • Kiran Otter's Avatar
    2 Weeks Ago
    I'll ask my contact at HP. But my guess would either be the front panel, or maybe the power supply. Kiran
    6 replies | 160 view(s)
  • Kiran Otter's Avatar
    2 Weeks Ago
    Kiran Otter replied to a thread [Error Code] DesignJet 500 in HP
    No, you don't have to do anything. It's possible though that the disk the sensor reads is dirty. Make sure you clean it while you're at it.. both...
    19 replies | 1747 view(s)
  • Kiran Otter's Avatar
    3 Weeks Ago
    Kiran Otter replied to a thread [Error Code] DesignJet 500 in HP
    It's probably the drive roller encoder sensor. It's tricky to get to but follow the service manual and you'll get there. C7769-60384 ...
    19 replies | 1747 view(s)
  • Kiran Otter's Avatar
    3 Weeks Ago
    I find you have to sort of press the ink cartridge in with one hand, and wiggle the receiver (the part Lance mentioned) in against the cartridge and...
    4 replies | 292 view(s)
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About Kiran Otter

Basic Information

About Kiran Otter
Real Name:
Kiran Otter
Country:
United States
State/County:
us florida
Biography:
Migrated from 30 years of IT into repairing and supporting HP Designjet printers. Now have my own business, covering most of South Florida.
Interests:
Technology, otters, etc.
Occupation:
Designjet Repair dot com
What Year Did You Start in this Industry:
1998
Favorite Manufacturer:
HP
Most Hated Brand:
To hate is unhealthy.
What was the first machine you worked on:
Designjet 750C, 330, 200
Last machine you were formally trained on:
HP Designjet T/Z Series
Gender:
Male

Statistics


Total Posts
Total Posts
377
Posts Per Day
0.26
General Information
Last Activity
6 Hours Ago
Join Date
12-24-2013
Referrals
0

12-05-2017


11-22-2017