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  1. #11
    Senior Tech 100+ Posts
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    This is awesome!(sitting back eating popcorn)

  2. #12
    Technician 250+ Posts Ricoh-ono's Avatar
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    You probably have a problem with the charge roller, drum blade, or both. You would be better off getting a dealer or direct service organization to diagnose and repair your machine. If you have a complete PM kit then you can probably get away with just paying for labor. Remember your paying for knowledge, skill, and warranty behind the work.
    Do what you can, with what you have, where you are. ~Theodore Roosevelt

  3. #13
    Senior Technician 250+ Posts stephend's Avatar
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    Quote Originally Posted by Wishbone View Post
    This is awesome!(sitting back eating popcorn)
    Hope you have a cold six pack in the freezer too. Enjoy
    Cheers

  4. #14
    FORMER Techie 1,000+ Posts tcs04's Avatar
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    I'm up for it!!!!

    How much is a return fare London / Dallas / London???!!!

  5. #15
    ahkloan
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    Quote Originally Posted by Ricoh-ono View Post
    You probably have a problem with the charge roller, drum blade, or both. You would be better off getting a dealer or direct service organization to diagnose and repair your machine. If you have a complete PM kit then you can probably get away with just paying for labor. Remember your paying for knowledge, skill, and warranty behind the work.
    Richo-ono thanks for responding to my post like an adult. In the kit that i replaced last year was in fact the charge roller, drum blade and all the little springs that go with it. This kit worked good and was fairly easy to R & R. I am going to get another toner cartridge as well since that is the last thing that was done to it and now it looks like it has been just dumping toner all over the charge roller. The toner cartridge on the 1045 is supposed to snap into the toner carrier tray, correct?

    Nost of the repair shops that have worked and serviced this machine in the past have gone out of business or did not do a very good job and would not warranty the work that was done. I do not have a problem hiring a tech to come out and service the machine but if it was an easy fix I am compentent in doing the repair as I went to school for industrial robotics and electronics. I know there has got to be some guys who do service and repair on the side like a auto dealer mechanic does auto work on the side.

  6. #16
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    Quote Originally Posted by ahkloan View Post
    Richo-ono thanks for responding to my post like an adult. In the kit that i replaced last year was in fact the charge roller, drum blade and all the little springs that go with it. This kit worked good and was fairly easy to R & R. I am going to get another toner cartridge as well since that is the last thing that was done to it and now it looks like it has been just dumping toner all over the charge roller. The toner cartridge on the 1045 is supposed to snap into the toner carrier tray, correct?

    Nost of the repair shops that have worked and serviced this machine in the past have gone out of business or did not do a very good job and would not warranty the work that was done. I do not have a problem hiring a tech to come out and service the machine but if it was an easy fix I am compentent in doing the repair as I went to school for industrial robotics and electronics. I know there has got to be some guys who do service and repair on the side like a auto dealer mechanic does auto work on the side.
    Second attempt my first attempt was lost as i went to preview.

    I think you under estimate the photocopier, yes i see lots of simple repairs which i could train or describe to many non copier trained people.
    But I know for a fact that even if we hire a highly intelligent Technolgy degree holding indivual we still train them up for six months and when they first go out on their own to calls they still have to ring others for advice.

    I work for a manufactuer I do know of people who have carried out jobs on the side and I have dealt with the other side. Clearing up the mess after this has happened.

    Firstly how do you know the person you hire is trained or compent?

    What skills, qualfications would you look for?

    A engineer trained on a Ricoh may know nothing about a Konica and vice a versa. I msure they could have a good go part experience and know how on the particular model is critical i find.
    For example due to the huge ranges copier manufactuers have not all Engineers are trained on all the range in every case.

    How much experience does your Engineer have? You may strike lucky and get a good tech but many as they get older either move up the payscale or grow weary of the trade i find. They dont want work on the side. So are you sure you wont have a trainee or a guy on a lower payscale even if he has years in the trade? I know plenty of guys who have 10's of years experience but still seem clueless. I certainly would not wanna spend money on them working on a device.

    Also who will supply the parts? If the Engineer does he will either use his own stock, which means he is stealing it and your handling the goods. A crimnal offence i belive in the UK, i presume in the US?
    If he uses third party or your buy the parts from the manufactuer who decides how many and what parts?
    Many techs on here will tell you the less experienced or poor Engineer will order more parts than someone who is on the ball will.

    If the Tech is supplying the parts and making a 100% profit on them...

    If he buys you third party parts will he know all about them. For example I have years and years experience but have never fitted a third party spare part, i belive some you need to adjust different settings and alsorts. Some simply dont seem to work well from what I read on here from Techs who work in dealerships who try them out.

    Who will you go to if the repair is no good. The Tech may well deny ever being there as he or she would lose their job and possibly face legal action. Also how do you escalate the issue?
    If a dealership and almost certainly the manufactuer goes in. They will insist all genuine parts are fitted. I know this as I have been the engineer told to do this to a quite a few copiers. If i had not raised the issue if another of an engineers went on later there is a chance it might query why third party parts were being used. Which would put me under the spotlight, ie what was i up to..

    I have been to places where the fusing rollers, the drum, its blade and Dev plus the dev had to be changed before we would work on the device. It only had a jamming issue, which seemed to have plagued the machine for months from the smc. We also while there "improved the copy quality" as the cheap parts had caused backgrounding.

    Although unlikely if the Tech had accident while on site or the device was involved in an incident. Whose insurance would that person claim on?

    I was told by a group of fire safety inspectors the first thing they always check is the copier/printer and vending machines in a typical office.
    Will your insurance be voided if it comes out you had it serviced on the cheap or cant prove who serviced it.
    In the UK technically all Equipment has to be PAT tested, maybe they don't need to in the US.
    If a device failed its pat test then the insurance company may not be so happy untill it passes. You would need to get a service company to make right any issues. Its rare but is the off duty tech going to come in and put his or her name to the device once they have checked over the device?

    I know some are a bit extreme. but this device sitting in your office is not a toy. It needs treating with care

    Good luck but just be careful trying to do things on the cheap, you maybe lucky but i have seen some people out of pocket.

  7. #17
    FORMER Techie 1,000+ Posts tcs04's Avatar
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    Well said Paulg!!

    Private Jobs are and have been for some time a fools errand.

    Most Engineers will avoid them like the plague since they will, as you mentioned result in either an inferior repair due to insufficient parts, inferior parts, or complaint if ANY problem, including those unrelated to the original one should occur within a few weeks of the call.

    I for one would not risk a career and reputation of 30 years on this kind of entrprise.

    It seems this machine is a good example as it sounds like for whatever reason the dev is so overtoned that it requires replacement. Better to get an expert with backup to fix the machine once and for all!

    I think both Wishbone and Stephend have the right idea!!!!! (Mmmmmm.... Beer!!!)

  8. #18
    Trusted Tech 50+ Posts
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    It take some years to take controls

    Quote Originally Posted by ahkloan View Post
    Richo-ono thanks for responding to my post like an adult. In the kit that i replaced last year was in fact the charge roller, drum blade and all the little springs that go with it. This kit worked good and was fairly easy to R & R. I am going to get another toner cartridge as well since that is the last thing that was done to it and now it looks like it has been just dumping toner all over the charge roller. The toner cartridge on the 1045 is supposed to snap into the toner carrier tray, correct?

    Nost of the repair shops that have worked and serviced this machine in the past have gone out of business or did not do a very good job and would not warranty the work that was done. I do not have a problem hiring a tech to come out and service the machine but if it was an easy fix I am compentent in doing the repair as I went to school for industrial robotics and electronics. I know there has got to be some guys who do service and repair on the side like a auto dealer mechanic does auto work on the side.
    It took me arround 6 to 8 years to become fairly comfortable what I am doing to Copier I don't say It easy. Those years I still need some helps when I deal with difficult situations. Even thought I had factories trainings.
    Everybody w/o knowledge basic fundamentals of Copier progress can replace PM parts. But to fine tune it required years of experiences. This is commercial copier which is much different than Home Depot on Sale sheves.
    You can save some bucks instanly when you fresh replace PM parts by yourself, but If you don't run checks ,you will have problems later for sure. And the labor cost will be high, sometimes machine might need those parts you replaced again.
    Good luck.

  9. #19
    ahkloan
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    Thanks to everyone who has responded to my thread. I can see your point of view as to parts/service/repair outside of a professional company. Does anyone have a suggestion for a competent company in the dallas area that could fix my machine? We have had it serviced in the past by 2 companies and like I said one is out of business the place we purchase it from 2 years ago so our 4 year service contract is gone. and the other company who came out was mom & pop outfit and they didnt do such a great job and wouldn't make it right. I am just looking for a reasonable price for a fairly simple repair/service. The machine has been a very reliable copier with very few jams/misfeeds which were mostly people putting paper in wrong.

    Again thanks to all the guys with their vast experience chiming in with their opinions without drama.

  10. #20
    Senior Tech 2,500+ Posts
    1045 Repair in Dallas Tx

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    Quote Originally Posted by cobiray View Post
    Sales and Service Locations for Ricoh USA

    Try here for dealers in your area.
    If Cobiray's post doesn't help you, I don't know what will. I am quite sure investigating this link will direct you to your local service professional. Remember, as a general rule you get what you pay for.
    NEVER ASSUME ANYTHING

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