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  1. #1
    Junior Member marks's Avatar
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    Thanks for the Welcome and resources you provide !

    I am looking for answers about Anti- Conterfeiting and Document Protection capabilities for the Taskalfa 3501i , A customer is having issues with
    Scanning and sending copies of certain checks and other documents. When Scanned the machine the machine displays a message to turn off machine and turn back on without sending the scanned pages to folder. any suggestions or answers would be helpful

    Mark


  2. #2
    Administrator 500+ Posts Aneurysm's Avatar
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    Hi marks, welcome to Copytechnet.com!

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  3. #3
    Field Supervisor 500+ Posts bob marley's Avatar
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    Re: Thanks for the Welcome and resources you provide !

    Welcome

    Live for yourself and you will live in vain. Live for others, and you will live again

  4. #4
    Retired 5,000+ Posts slimslob's Avatar
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    Re: Thanks for the Welcome and resources you provide !

    Post your question in the correct technical forum.


  5. #5
    Master Of The Obvious 10,000+ Posts
    Thanks for the Welcome and resources you provide !

    blackcat4866's Avatar
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    Re: Thanks for the Welcome and resources you provide !

    Yes. More and more financial documents are recognized and are blocked. They cannot be copied or scanned. Sometimes it helps to cover up the holographic element on the check, sometimes it doesn't help.

    And Welcome! =^..^=

    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  6. #6
    Senior Tech 250+ Posts
    Thanks for the Welcome and resources you provide !


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    Re: Thanks for the Welcome and resources you provide !

    Welcome Aboard Marks! Blackcat's suggestion on covering up the Halogram on the check will help in some cases, but we have also found that the micro-printing in the border areas and imbeded threads will also affect the newer models as they have the software recognition firmware already in them to recognize these. I read somewhere, unverified, that some checks have an invisible background image that the new copiers can recognize and prevent them from either copying or scanning.


  7. #7
    Technician Metrofuser's Avatar
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    Re: Thanks for the Welcome and resources you provide !

    Welcome Mark!!!!



    Will at Metrofuser.com
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