Hi - I have 4 3260 machines out in the field and at some point had 6. All - I mean every single one of them have/had exact same problem that is just very puzzling ( and expensive) - every 3-6 months, the hot roller in the fuser explodes (the rubber piece). I am not a tech myself - I am the owner, but my service manager is unable to figure out why this keep happening. I've looked on the internet and could not find people complaining about this, which suggests to me that we are not doing something that everyone else is doing. Otherwise it would have been all over the internet. Now there was one bullitin that was somewhat related that suggested to change energy saving mode down to 15min, which we did. I now have 3 out 4 machines with exploded hot rollers. Does anyone know what is the culprit here?
Thanks in advance to responding...