Thanks Thanks:  0
Likes Likes:  0
Dislikes Dislikes:  0
Results 1 to 6 of 6
  1. #1
    Technician
    Join Date
    Dec 2015
    Location
    Lancashire
    Posts
    39
    Rep Power
    0

    Xerox Phaser 6600 and Office 2016

    Morning folks,

    Hopefully a quick one for someone.

    One of my customers is having an issue with a strange print problem. When they are printing a document it is shrinking the image. Almost as though all the margins are doubling in size and squashing the image to fit. This only happens with printing from Office 2016. Office 2013, Wordpad etc. are all ok.

    Any ideas please?

    Many thanks



    Phil

  2. #2
    Technician
    Join Date
    Dec 2015
    Location
    Lancashire
    Posts
    39
    Rep Power
    0

    Re: Xerox Phaser 6600 and Office 2016

    Sorted. Looks like a driver issue. Seems to be fixed with an updated driver as of 7/4/17

  3. #3
    Technician
    Join Date
    Dec 2015
    Location
    Lancashire
    Posts
    39
    Rep Power
    0

    Re: Xerox Phaser 6600 and Office 2016

    Looks like this issue isn't sorted. I was at the customers yesterday and they are still having the issue.

    The firmware on the printer is on the latest version. The driver is the latest version. All Office 2016 updates have been applied.

    Really scratching my head on this one now, another customer has tried this morning and everything works correctly. Confused.com.

  4. #4
    Service Manager 1,000+ Posts
    Xerox Phaser 6600 and Office 2016


    Join Date
    Jun 2015
    Location
    Lutherville, MD
    Posts
    1,048
    Rep Power
    44

    Re: Xerox Phaser 6600 and Office 2016

    It seems your at your wits end. Try giving the Dell C3760 drivers a try. Same printer. Slightly dumbed down firmware and different covers, but, the engine is the same printer. I've always wanted to give this a try, but, never had the chance to. It should work in theory.

  5. #5
    Technician
    Join Date
    Dec 2015
    Location
    Lancashire
    Posts
    39
    Rep Power
    0

    Re: Xerox Phaser 6600 and Office 2016

    Thank you i'll give that a go. Going back into the customer tomorrow morning all being well.

  6. #6
    Technician
    Join Date
    Dec 2015
    Location
    Lancashire
    Posts
    39
    Rep Power
    0

    Re: Xerox Phaser 6600 and Office 2016

    That did the trick! The Dell driver worked perfectly. How bizarre.

    Many thanks for the suggestion.

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here