Hey Dell technicians, I'm wondering if there is a tool like Lexmark's IP Setup Utility where the Utility will find printer and is able to modify printer's network settings to be able to reconfigure it to network when connecting remotely, without end user interaction (when user on other side is not computer/printer literate)

If you didn't know about the Lexmark Setup Utility, look it up on lexmark site, you'll like it, specially for remote support :-)