Man, I thought Xerox was bad but it seems Oce' takes the cake. It must hurt the resale value of the Oce' line because you can hardly find parts or supplies and apparently only a privy few can access the coveted service tools.
That sucks because as an independent I'd love to sell and service their line.
Do you think the Oce' line breaks down just as much as any other line? I would think no, they seem to be solid tanks...but I don't know.
Originally Posted by Hemlock
Kronical speaks the truth. The production machines have no service mode like we're used to; all simulations, counter changes and input/output tests are done with a laptop networked to machine. You need one license just to download and view the manuals and a separate license to dial into the machine to do the work. There are no PDFs, as the manual is laid out almost like a website - the index links to various other pages that, in turn, link to others, but there's no scrolling through a 2000 page document like with other manuals.
Techs are only given access to machines they're trained on. I could d/l the stuff for the 2090, C900 and 6250 families, but nothing else. If I was delisted from a machine for some odd reason, at my next update or visit to the Oce website to get bulletins, that model would be wiped from my computer.
They're solid (other than Venlo cut sheet color boxes), but still have weak points here and there. Mostly due to engineers and designers not thinking "how will a tech get to this screw or that bolt?". Silly stuff that someone should've caught before firing up the production line.
They're machines that need a technician who likes to think and read and question. I had a coworker who hated to read the manuals and liked to guess at adjustments - as well as WD-40 every damn thing. For obvious reasons, he's no longer around.
Not anymore. I'm an onsite tech for a printshop and we recently switched over to Ricoh. Honestly, the Ricohs work out better overall, but it was a bragging point to be able to say I mastered those big, green boxes.
Toner based; our largest runs are in the 10-20k range, we do a lot of "hey I need this now" stuff for instructors as well as mail merge stuff at a couple thousand a pop. And, as with anywhere, floorspace is pretty limited.