HP laserjet displays "out of paper" but there is paper

[toontech]

hi,
i have a hp Color Laserjet CP2025 which dis plays an "out of paper" message although the tray is loaded with paper.
I can print a demo page and config report from the printer menu. but I can't get it to print any jobs which are sent to it over the network, just get told to load paper.

anyone have an idea what can be wrong here? i can't see it being hardware as th eprinter is able to print demo and config reports, it's just not taking any network jobs.

Thanks.

[r3d343420]

The print job is probably looking for a different size paper. have you tried looking at the document settings to identify what size the document actually is?

[toontech]

well, i tried the most basic of print jobs, a windows test page.
it should recognise that and print that. i'll try some other documents.

the printer has the trays configured to a4 which is what i'm using.

[r3d343420]

Is the print driver set to any specific size or is it just default? you might want to delete the driver and re-install it.

[davidj7]

can you print directly with usb ?If you can then its like r3d343420 suggestion driver issue .

[toontech]

will give USB printing a go tomorrow.

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