Any help much appreciated. We have at least three of these machines doing the same thing. I don't think i'm missing a bulletin. The paper makes first pass across the drum ok. Then goes up into the paper transport unit under the scanner and back down into the automatic duplex unit where it gets stuck between the floating transfer roller guide and the rubber drive rollers on the metal guide on the right side door. The rubber rollers sometimes rip the paper a little trying to pull the paper through for the second pass at the drum. Shims to increase space between the rubber rollers and the floating guide have helped in rare occasions, but looking for a real fix. Also have replaced clutch #957 p/n dzga000037 no go. Sometimes J-82s. There has to be a panasonic guy out there who has seen this too. Thanks in advance.
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