I am trying to install the Panasonic Communications Utility on a client's Windows 7 64bit computer to work with a DP 8035. It installs fine, but when you run the Network Scanner Configuration program, it comes up with a window that has some of the buttons/radio buttons, but not all, and has no lettering whatsoever.
I can figure out what is what by comparing it to a correctly-running version on my laptop. However, it will not retain any of the settings and it is missing the entire lower half of the GUI window(the "Address Information" area, where you choose the copier and give it the display name).
I have re-installed it every way that I know how, including "Run As Administrator", with firewalls and AV off, and have used compatibility modes. Nothing seems to make a difference. It always installs without any error notices. It just runs improperly, which is why I believe it may be related to the .NET requirement.
I had the client check that the default installation of .NET framework 3.5 is enabled on her PC (it is). I have had her download and install .NET Framework 4.5, in case the default install is corrupted somehow.
I will be remoting in to her computer to re-install the Communications Utility and see if it works now. Has anyone else ran across this issue? Any other suggestions?
If the .NET fix doesn't work, I am out of ideas.
Thanks for any help!