I have a high speed paper folder that I service for the base print shop. A few months ago I replace everything to do with the feed separation. They spent hundreds. They called with an error. It means the separation needs adjusting. I try and try, but it either pulls extra sheets or not at all. Finally I get a ream of raw paper and it tri-folds the ream in about 2 minutes with no issue. I look at the stock they are trying to fold and it has a nice sheen to it. They switched paper a few months ago.
"It's your paper" I exclaim.
The customer points to a cardboard box and ask how it was able to fold the 7,500 pamphlets in the box.
DOH!!!
One of those questions that gave me a head ache last night.
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