your most liked brand

[subaro]

Under the heading " ABOUT ME " , in the subscriber profile, questinons are asked and one is the most hated brand.

Just curious to know the opposite of that question. What is your most liked brand and why ? anyone care to say, please do so. specifically referring to copiers and printers.

mine is kyocera. because easy to setup, firmware is super fast, bulletins are listed on their login website and parts are easy to source. repairs procedures are fairly good and good service manuals. tech support when i have to use them are decent and our local service support rep is good. warranty is fantastic.
Reliability----- they have come a long way and is improving.

[yakyitz]

mine is kyocera. because easy to setup, firmware is super fast, bulletins are listed on their login website and parts are easy to source. repairs procedures are fairly good and good service manuals. tech support when i have to use them are decent and our local service support rep is good. warranty is fantastic.[/QUOTE]

I agree wth almost all of the above, but, PLEASE, their new system to search for QA's is even worse than it was. In the past, at least there was a brief description of what the QA was about. Now it's impossible to search and then you have to open each one separately to see if it deals with anything you're looking for

[subaro]

mine is kyocera. because easy to setup, firmware is super fast, bulletins are listed on their login website and parts are easy to source. repairs procedures are fairly good and good service manuals. tech support when i have to use them are decent and our local service support rep is good. warranty is fantastic.

I agree wth almost all of the above, but, PLEASE, their new system to search for QA's is even worse than it was. In the past, at least there was a brief description of what the QA was about. Now it's impossible to search and then you have to open each one separately to see if it deals with anything you're looking for[/QUOTE]


Yep, absolutely correct. at least i can login to that QA site now, had problems in the last few months, but they rectified it. They posted that they fixed that anyway. The database that they are using looks like it is 20 years behind, but at least there is one and playing around with it you can narrow your searches.

[slimslob]

The problem is that ones most liked brand or at least model can change from time to time as new products come on the market. It can also change when you change places of employment and are introduced to entire new, at least for you, product lines.

[fixthecopier]

As a lot of techs work for single brand dealers or direct for the manufacture, your poll might be skewed. Usually people "like" what they are familiar with, and dislike what they don't know. That holds true for me as I work on Konica the most and like most of their stuff.

It would be great if we could take the best features from each brand and build the best copier. For example, Ricoh waste toner boxes are easy to empty. Konica drums are easy to change and can go double their life. HP firmware is real easy to install.

[blackcat4866]

I don't ever seem to have the option to choose what I work on. Today we're working on Sharp, ... or Kip, ... or Kyocera, ... or Toshiba.

In the end you spend most of your time on the machines that run the worst. So it serves no purpose to hate them, or like them. Just find a way to coexist with them.

Sorry subaro, this is my best non-answer. =^..^=

[subaro]

Ok guys, i get you point. I apparently did not thought of advertising or political correctness. I assure you i don't work for a manufacturer. And i see in one's profile there is a question for favorite manufacture, so i will look there.
I know there are lot of seen it all techs out there and just trying to get a feel of their preference on an overall brand. I have not worked on many, but my preference and why i have listed in all honesty.

thanks for the input anyway.

The non political answer is, you all have preferences and likes, but rather not post it on a forum. that's understandable.

[blackcat4866]

It's not political correctness. I just think that it doesn't serve any purpose to hate or like the machines you see the most. It's not even some misguided attempt at fairness. I work on what the company wants me to.

I hear other tech whine: "Damn! I have to work on a (fill in brand here)!" and it just makes no sense to me to choose favorites when you have not choice in the end.

Am I expressing this poorly? =^..^=

[subaro]

It's not political correctness. I just think that it doesn't serve any purpose to hate or like the machines you see the most. It's not even some misguided attempt at fairness. I work on what the company wants me to.

I hear other tech whine: "Damn! I have to work on a (fill in brand here)!" and it just makes no sense to me to choose favorites when you have not choice in the end.

Am I expressing this poorly? =^..^=

Not at all blackcat. It's just that this is what we do everyday and at the end of the day it is a job like it or not and if i want to get paid better do it and well.
That said, on a sentimental side of things for example, i like the ease with which i can get into kyocera service mode, execute a command and reboot that machine within two minutes. It's just a preference i like better than other brands and i see nothing wrong in stating that.
So it is not like a competition of which brand is better that another, is which you like and why. I hope you see my point.
analogy, you drive a car, but have drove others, you like how one performs from another, their dealer service ect. little different, but hope to get what i am saying.
One guy suggest it was a poll. definitely not a poll.

[ZOOTECH]

I'll put my 2 cents in; Sharp has been consistent with test commands, and error codes throughout their families of copiers. I can't speak for all repairs ( I do mostly setups, and shop repairs), but overall, Sharps are fairly easy to work on.