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  1. #1
    Field Supervisor 500+ Posts Jimbo1's Avatar
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    Broken Arrow, OK
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    What's the most whack customer description???

    Like for instance how it's jamming in the duplexer which actually turns out to be the document feeder.
    "Some days you get the bear, some days the bear gets you."

    Cdr. William Riker

  2. #2
    Service Manager 250+ Posts lkrsardis's Avatar
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    wtf

    "When I feed my originals they come out with spots"
    Originals fed through the bypass. Dumbass!!@
    Like the United States Postal Service It's a miracle it works!

  3. #3
    It's not easy being green 1,000+ Posts Cipher's Avatar
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    May 2006
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    "Machine is jammed and we can't find it".

    When I arrive at the customers a couple of hours later there is a red light and message on the screen saying 'add paper'.
    • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

    Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

  4. #4
    Senior Tech 250+ Posts pjdbm's Avatar
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    Sep 2007
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    Big Apple
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    Machine is down and "locked up"


    Get there and the "Toner Light is on"

  5. #5
    Master Of The Obvious 10,000+ Posts
    What's the most whack customer description???

    blackcat4866's Avatar
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    Jul 2007
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    Lapeer, Michigan
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    "The Japs got to it...."

    At a GM location: Mita DC111 spread out over two 8' conference tables. The engineer hands me an AC power transformer and says "This is the problem...."

    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  6. #6
    Field Supervisor 500+ Posts Jimbo1's Avatar
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    Let me guess.......

    You probably couldn't charge them because they were a major national account right?

    And i am real sure that wasn't the problem.

    "Some days you get the bear, some days the bear gets you."

    Cdr. William Riker

  7. #7
    Service Manager 100+ Posts _SuabE_'s Avatar
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    Jan 2008
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    Manila
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    The HP Printer is smoking something burned inside.. Found out that the paper in high humid condition when pass to the fuser it creates look like a smoke.

    Senior Technician Specialist
    A+; Network+
    Copier Brand handled: Canon, Lanier, Konica Minolta, Sharp, Ricoh, Kyocera Mita, Nashuatech, Ollivetti, Toshiba
    Printer Handled: Canon, HP, Epson, Brother, Samsung
    Duplicators: Risograph, Duplo

  8. #8
    Master Of The Obvious 10,000+ Posts
    What's the most whack customer description???

    blackcat4866's Avatar
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    Jul 2007
    Location
    Lapeer, Michigan
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    "please don't help me any more..."

    You got it jimbo. Major Account, not billable, and it wasn't the AC power transformer. I honestly have no idea what the problem was. The drum was light shocked, developer spilled on the table.

    I was fairly new to copiers, and I didn't know where to put that transformer back to without a manual. It took over a day to get it reassembled and running.

    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  9. #9
    Service Manager 250+ Posts lkrsardis's Avatar
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    Dec 2007
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    batesville ms
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    Real stupid

    Can I make a copy? When the copier is in pieces.
    Like the United States Postal Service It's a miracle it works!

  10. #10
    Service Manager 250+ Posts
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    Apr 2006
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    39
    "Can I make a copy? When the copier is in pieces"

    But it's just one copy

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