there's no way its the paper.

[Synthohol]

I'm happy to see this thread starting discussion on a "taboo" subject with customers.
the pic was from a school that kept their cases of paper they get once a year that they keep in an outdoor shipping container and bring it in as needed.
the color paper was "incubating" for years on a shelf in a closet.
i cannot change where they get their paper from, or where to store it. i have shown them beyond a shadow of a doubt that their storage option
is lame and is generating 50-75 BS service calls a year for this.
they are trying to keep the machine filled because it does have heaters.
the calls have cut down since that visit. either they are more tolerant of removing stacker jams or the setting that slowed the machine down a bit works better than it did when i was there.
the first CBT test i took with minolta was All About Paper. (now im 6 tests away from Outward Expert )
anyhow, its nice to hear other stories on this, thank you.

[copyman]

Hey Syn, I feel your pain bro. Bad enough to have a school under contract but add to it that crap paper!

I would charge them 1/4 to 1/2 cent more per page, unless you are making some serious money off them.

[Synthohol]

nah, im a corporate slug just workin for the man hehe.
i work for a huge dealer as a KM specialist, not self employed.