My fav is the guy that you can tell by how the questions are phrased that he is an end user, doesn't want to spend 1 damn dime to fix the machine and only wants someone to take him by the hand and explain exactly how to fix it, step by step. And the question itself has been posted 25 times previously but he wants a personal reply. 2nd in line is the "I am from (insert name of un pronounceable country here) and there are no techs that can help me. Please give me firmware and manuals". Emujo
If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.
Emujo
you mean flimware of course.
As some of them are from places that are very different than I am familiar with, I like to encourage posters like this to do some actual troubleshooting, as many of them don't realize we can't see or hear their machine.
While that fails sometimes, it works more often than you'd think.
The blocked list function is pretty easy to use otherwise.
Well, we all know that having 500,000 copies or 50,000 copies has no impact on how a machine runs. Rollers will always last forever.
The term "tech" is also being used by parts changers. You have to be prepared to think out of the box, pardon the cliche. Sometimes the machines don't break like the manual says. If you don't understand how it makes copies, you will have an even more difficult time trying to understand why it doesn't make them any more.
The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
Sometimes i need some info on a brand i am not to familiar with.
Thanks for the guys that answer my stupid questions.
Whatever
I will frequently refer to the manual or to Gooses Guide when answering a question on Ricoh. It prevents answer with the right answer but for the wrong model. It also gets details such as SP settings correct. Other questions are so generic in nature that referencing is not necessary. For myself, when doing maintenance services, I like to have the service manual open, especially when rebuilding TCRU items for Production models. Prevents missed steps.
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