Failure to communicate

[jonhiker]

Being a dispatcher is very challenging, and , yes, few people stick to it....

Our new call routing system makes me want to back to the days of getting one call from the dispatcher, closing it, then get your next call.....

[fixthecopier]

I remember the issue with Canon model #'s. You never would know which it would be.

When I worked at the Canon dealership it was not uncommon to get two or three techs all assigned to same call. It was before the days of cellphones, so you could get one of several results:

You could show up 1/2 hour after the other tech arrived: Why are you here? It's already fixed.
You could meet the other tech who was on the way out the door: Ha, ha, ha. What a bunch of goofs in dispatch.
You could arrive at the same time: We're both here. Why not?
You could arrive at the exact same time at two other techs: What is this? A convention?

Then you call dispatch: Do we really need three techs on this call?
Dispatcher: Why did you go there?


Me: Oh, I don't know ... maybe because you sent me? =^..^=

I have driven to another town and looked out the window from my call and see another one of my companies trucks parked across the road.