Yes, that is what was said to me when I ask her to order a part and couldn't give a 100% guarantee that it would fix the issue. I bite my tongue a lot. It occurred to me later that our job sometimes is making the best guess. Even the service manuals do it. You have code xyz and the manual says change this, when that doesn't work change this and then that. If that doesn't work, check bulletins and call tech support so they can check the same bulletins you just checked.
My problem is a KMBS 423 at a construction site that was jamming from both trays. The machine stays covered in dust. As most Konica techs would do, I changed the 1 way clutches. It fixed nothing. I then went for the electronic clutch on the rear of the assembly. We didn't have them and I ask her to order. That is when I got the statement. They didn't want me to remove an assembly from a working used machine just to test it. I lucked up and found an old Bz 42 with the same clutches. I changed them both and it fixed the tray 2 issue. I am still working on tray 1.
I can't wait for them to build a copier and issue a manual that is cut and dry. Every problem has 1 guaranteed solution.
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