Can't specify much because it's a current (lucrative) contract, but in a certain hospital there is a bizhub 363 in what can only be described as a closet, so small that one literally cannot open the door fully to enter the room without standing uncomfortably close (get-to-know-your-neighbor close) to the finisher and allowing the door to close behind them. The door will not open past the control panel. How do they open the side door to clear a jam? They don't. They place a service call that the machine is "jammed, can't get to it".
Last call I got for that machine was noted "broken part". Someone new apparently didn't realize the spacial limitations of that room and decided to open the door with all their might, broke the control panel clean off. I found it hanging by the cable, thankfully when I built the blasted thing I screwed the cable in place. That was a fun call. Could not, for the life of me, figure out why it wasn't billable as "damaged by user".
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