Thanks: 
Likes: I get "what was wrong with it?" all the time. Like a blown resistor on a high voltage PWB or a corrupted MFP boot ROM will mean anything to them.
Dislikes: 0
I get "what was wrong with it?" all the time. Like a blown resistor on a high voltage PWB or a corrupted MFP boot ROM will mean anything to them.
I think this one was my biggest gripe in the field! Happened almost every week. They had ALL DAY to call in but wait until the end of the day and now it's my problem. Nice! lolOriginally Posted by brewster67
People..... I've learned over the years that customer service is by far one of the most aggravating jobs on the planet, especially field work.
I get this. A lot. Not sure why.
Also, after I get the machine covers cleaned and the glass spotless, I will sometimes get the comment "my windows at home need cleaning" or "can you come clean up my house?". I suppose it can be looked at as a compliment, but it's an irritation.
Depending on my mood level with the customer determines whether I use small words or the exact technical terminology to describe the problem.
I got that too, but I would actually explain the problem to them by breaking it down to the simplest terms as much as I could.
Funniest thing, the look of rapt attention is almost the same as the look of true bafflement. I found that entertaining. I guess just I'm weird or something.
I just smile a lot and murmur niceties, then they go back to whatever else they were doing. If they don't go back to what they were doing I stop working on the machine until they do. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
I actually had a room full of women look at me while I was using the vacuum and when I was done I heard this "Wow I guy that actually know how to use a vacuum. I did not know they existed!"
Followed buy "Can you come to my house and clean my carpets?"
And Star Trek was just a tv show...yeah right!
"I replaced XYZ and tested it you should be good to go"
"Ok, if not I'll be calling you right back, hehe"
"ggggrrrr"
Just tell them it was the flux capacitor.
At least 50% of IT is a solution looking for a problem.
You should have asked about their sandwich making skills. They may not have found that as funny though.
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