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  1. #1
    Support Desk 50+ Posts SlipperyCat's Avatar
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    Sep 2013
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    Cool ~ Things you Hate to Hear from a Customer ~

    "Oh, while you're here..."

    "Are you back again???"

    "I need to use the machine, are you working on it?" (No...just standing here for your entertainment)

    "Why is it making a noise again?"

    "We need to get you a desk here!"

    "Did you bring your vacuum?"

    --------------------------------------

    Let's hear your favorites!


  2. #2
    Technician
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    Apr 2011
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    columbus, ms
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    Re: ~ Things you Hate to Hear from a Customer ~

    When they ask me about getting a desk or office there, ask them "Can I get on the payroll too?" This usually stops that conversation quickly.


  3. #3
    Senior Tech 100+ Posts
    ~ Things you Hate to Hear from a Customer ~

    Cookr's Avatar
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    Dec 2011
    Location
    Metro Detroit Area,MI
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    183
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    Re: ~ Things you Hate to Hear from a Customer ~

    Got to love it when your standing there with a fuser or something completely broken down and they are like "oh is it broke?" or "can i just make a quick scan".


  4. #4
    Senior Tech 250+ Posts vincent64's Avatar
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    Feb 2008
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    Orange, TX
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    Re: ~ Things you Hate to Hear from a Customer ~

    My fav is "Did you bring my toner?"
    and of course I tell them no, was not at the shop when I got the call, we have 3 working days to get it to them, we deliver our toner orders, cuts down on wrong toner being sent out, and I also don't like to hear the "while your here, can you look at___________"
    there has been a few times it was not even our equipment, and we don't do networking, so I don't touch the network, I prove it can print with crossover cable and laptop, after that, its their prob.
    And I hear, "why don't you just bring us a new one" a lot, my answer is talk to your boss


  5. #5
    Senior Tech 250+ Posts
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    Jun 2015
    Location
    Lutherville, MD
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    9

    Re: ~ Things you Hate to Hear from a Customer ~

    We get the "We just need a new one" a lot also. I just laugh...........


  6. #6
    Senior Tech 100+ Posts TheBlueOrleans's Avatar
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    Aug 2012
    Location
    The United States of America
    Posts
    223
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    Re: ~ Things you Hate to Hear from a Customer ~

    "How do we get in line to get a replacement of this old thing?"
    (MFP had been there two years, and had 19,000 total meter)

    answer: find a way to destroy it completely, to the point where I can't get parts to fix it, because if I can get parts to fix it, I will, and we'll be back here again having this conversation.
    Or sacrifice it to some electronics god of some sort, typically involving a ritual with salt, fire, and some form of accelerant chemical.

    Somewhere there is a tree working hard to produce oxygen for you to live, NOW GO APOLOGIZE TO IT!

  7. #7
    Copier Combobulator 250+ Posts
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    May 2016
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    Re: ~ Things you Hate to Hear from a Customer ~

    When people ask about getting a new machine I always tell them whenever purchasing wants to approve the funds for a new machine our salesman will be happy to set them up. They usually don't like that much.

    I've had a couple ask about working on other equipment but they usually wilt when they hear our non contract labor rates.


  8. #8
    Super Tech 500+ Posts CompyTech's Avatar
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    Feb 2011
    Location
    MS
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    634
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    Re: ~ Things you Hate to Hear from a Customer ~

    "Well our old machine used to..(fill in the blank)"

    -Had some 8 year old machine, long obsolete, replaced with brand new one that runs 100x better.


  9. #9
    Field Supervisor 2,500+ Posts
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    Jun 2009
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    83

    Re: ~ Things you Hate to Hear from a Customer ~

    99 of our 100 workstations print just fine, can you please determine why the copier won't let this one print (or scan), and my favorite, "can you setup our new workstations to print/scan", we have a service contract that should cover this". Emujo

    If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

  10. #10
    Senior Tech 100+ Posts
    ~ Things you Hate to Hear from a Customer ~

    brewster67's Avatar
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    Jul 2011
    Location
    Fairbanks
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    Re: ~ Things you Hate to Hear from a Customer ~

    The one we get a lot is 4:30 on a Friday client calls and starts with

    This morning my machine start (fill in the blank) and we are working this weekend can some one come look at it.


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