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  1. #1
    Multibrands Tech 250+ Posts rapidocument's Avatar
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    Angry Oh yeah, sure you can repair it yoursekf...

    Got a call from a picky customer who bragged that he services his own equipment... well, not the type of customer I like to visit but,,,

    Long story short, he said that since having multiple jams at drum level he though the drum unit was "hardened" (it certainly was, it was a Canon iR-2018 with the toner waste reservoir completely filled up), so he is a smart guy, right?, so he sprayed WD-40 all over the drum to "soften it", the result was horrible copies and prints and the developer roller totally cacked up of a toner+oil plaque...(see pics).

    Hopefully next time he will think it twice before attempting something similar....
    20161118_161434.jpg20161118_161454.jpg


  2. #2
    Field Supervisor 500+ Posts Wild Bill's Avatar
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    Re: Oh yeah, sure you can repair it yoursekf...

    That wasn't so smart!

    Izzy

  3. #3
    Retired 5,000+ Posts slimslob's Avatar
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    Re: Oh yeah, sure you can repair it yoursekf...

    Remember the old Fram Oil Filter commercial?




  4. #4
    Service Manager 1,000+ Posts
    Oh yeah, sure you can repair it yoursekf...

    Lagonda's Avatar
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    Re: Oh yeah, sure you can repair it yoursekf...

    I've just had one of those, they thought there was a mouse in the copier so they grabbed the first thing they could find to encourage it to move elsewhere. Unfortunately it was WD 40 they grabbed. RIP copier.

    At least 50% of IT is a solution looking for a problem.

  5. #5
    Junior Member
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    Re: Oh yeah, sure you can repair it yoursekf...

    I have also found WD-40 or something similar sprayed in a Ricoh MPC 300. Someone probably thought it would work better after that.
    The prints had big black lines which i found to be coming from the transfer belt. After opening the right door there was WD-40 all over the place.. managed to clean the transfer cleaning unit with alcohol. After doing that three times it looked much better

    About mouses in copiers. A college found one looking out after he remowed the back cover. He had been chewing on some electrical wires..


  6. #6
    Master Of The Obvious 10,000+ Posts
    Oh yeah, sure you can repair it yoursekf...

    blackcat4866's Avatar
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    Re: Oh yeah, sure you can repair it yoursekf...

    That was really helpful. Yes, I've seen a whole gearpack glued together by WD40, pulling drive errors. Sadly it was one of our own techs that did it. The good news is he got the opportunity to pay the labor and parts costs. Life is good. =^..^=

    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  7. #7
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
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    Re: Oh yeah, sure you can repair it yoursekf...

    Not a WD40 story, but many moons ago, I had a customer do a very "thorough" job of cleaning the corona assemblies on a Canon NP L7.

    So thorough, in fact, that he took them to a utility sink, and washed them with soap and water...then he put them back in the machine and turned it on.

    Needless to say, a lightning storm immediately ensued, destroying half the copier.

    The worst part...this genius was an electrical engineer.

    So, just when is this "old enough to know better" thing supposed to kick in?

  8. #8
    Service Manager 1,000+ Posts theengel's Avatar
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    Re: Oh yeah, sure you can repair it yoursekf...

    I had one buy a can of that spray you use to clean electrical parts--boards etc. The guy at the electronics store told him to open his printer up and spray everywhere he could reach. That stuff actually dissolves certain plastics.


  9. #9
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
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    Re: Oh yeah, sure you can repair it yoursekf...

    Quote Originally Posted by slimslob View Post
    Remember the old Fram Oil Filter commercial?

    I think I remember seeing (at around the same time) an oil filter that was actually just a shell, and you would put a roll of toilet paper (I $hit you not), inside.

    It supposedly worked better than any other filter.

    Available only by mail, of course.

    So, just when is this "old enough to know better" thing supposed to kick in?

  10. #10
    Retired 5,000+ Posts slimslob's Avatar
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    Re: Oh yeah, sure you can repair it yoursekf...

    Quote Originally Posted by KenB View Post
    I think I remember seeing (at around the same time) an oil filter that was actually just a shell, and you would put a roll of toilet paper (I $hit you not), inside.

    It supposedly worked better than any other filter.

    Available only by mail, of course.
    Yeah, I remember that. You only had to order it once. After that you just replaced the roll of toilet paper.


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