I would insist that the IT dept give me a permanent "technician" login user name and password into their systems. I would have them change the Technician password on login to something that I know,and then have them change the technician password back to something that they (IT) knows after I leave the building.
I could get access to the server printer drivers on the network, they could monitor the login and out.
Everyone was happy...
Well nearly every one...
RPMO:
You still had to translate what you did (heaven and earth) to the control freak in between Office Managers. The Managers that believe all technicians can't communicate effectively when talking to Management. Oh you mean the bean-counting my-way-or-the-highway money-orientated intellectual level orangutans. The air that vibrates out of their Management vocal cords is golden air, and all lower class technicians need written permission to breath that same air.
How do you communicate a technical issue to those who don't understand the basics in the first place?
And do they (management) really give a rats par-toos what the tech did to fix the actual problem?
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